Deliveries will not be left unattended, In case there’s no one to receive the grazing box, it will be taken back and no refund will be given (In this case customers are welcome to pick up the grazing box from our kitchen in Mentone within 24 hours, please ring 03 8503 7394 to organise pick up).
If your box contains liquor, box will be delivered only to a person over 18 years old. Proof of ID is compulsory for deliveries of box with liquor. If ID cannot be provided, box will be taken back to our kitchen. It can be picked up only on the next day by a person over 18 years old. Please ring 03 8503 7394 to organise pick up.
Returns are not accepted as grazing boxes are delivered by our staff and checked and received by the customer or responsible person nominated by the customer. Delivery docket must be named and signed by customer/receiver
Besides we try to please every customer’s request, we cannot guarantee any delivery specific time.
Orders cancelled up to 3 days prior delivery day are eligible for a 100% refund or a credit for future order
Orders cancelled, up to 2 days prior delivery day, 50% payment will be forfeit.
Orders cancelled 1 day or less prior delivery day, 100% payment is forfeit.
Method of refund – Same form of payment used to purchase or store credit, whatever suits the customer
Refund contact info – Please email us to firstname.lastname@example.org, Please mention name of the person who completed the order, telephone number, what has been ordered, when it has been ordered and please specify the reasons for cancellation/refund.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
Use of your Personal Information
We may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
We will use personal information only for the purposes that you consent to. This may include to:
provide you with products and services during the usual course of our business activities
administer our business activities;
manage, research and develop our products and services;
provide you with information about our products and services;
communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
investigate any complaints.
If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
Disclosure of Information
We may disclose information that we hold to our external advisors, to suppliers of IT services, to third parties engaged by us to provide services to us. We do not disclose any personal information to any overseas companies – where this is required we will contact you to obtain your consent before disclosing this information.
We will not use or disclose personal information other than for the purpose for which it was collected or for a purpose reasonably related to it, except when required by law to do so.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
**All boxes must be refrigerated & eaten within 24hours
**If you require delivery within 24hrs or if your area isn’t covered by our delivery pls contact us on 03 8503 7394 to check possibility of delivery