Terms & Conditions

Terms and Conditions:

Deliveries will not be left unattended, In case there's no one to receive the grazing box, it will be taken back and no refund will be given (In this case customers are welcome to pick up the grazing box from our kitchen in Mordialloc within 24 hours, please ring 8503 7394 to organise pick up).

If your box contains liquor, box will be delivered only to a person over 18 years old. Proof of ID is compulsory for deliveries of box with liquor. If ID cannot be provided, box will be taken back to our kitchen. It can be picked up only on the next day by a person over 18 years old. Please ring 03 8503 7394 to organise pick up.

 

Returns are not accepted as grazing boxes are delivered by our staff and checked and received by the customer or responsible person nominated by the customer. Delivery docket must be named and signed by customer/receiver

Refunds:

 

Orders cancelled up to 3 days prior delivery day are eligible for a 100% refund or a credit for future order

 

Charges,

- Orders cancelled, up to 2 days prior delivery day, 50% payment will be forfeit.

- Orders cancelled 1 day or less prior delivery day, 100% payment is forfeit.

Method of refund - Same form of payment used to purchase or store credit, whatever suits the customer

Refund contact info - Please email us to events@hlbcatering.com.au, Please mention name of the person who completed the order, telephone number, what has been ordered, when it has been ordered and please specify the reasons for cancellation/refund. 

Privacy Policy:

Protecting your privacy is important to HLB Catering. We are committed to maintaining the security of personal information that you provide to us. This Privacy Policy details how we collect, use and manage your personal information and outlines our complaints handling process.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

Use of your Personal Information

We may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

We will use personal information only for the purposes that you consent to. This may include to:

  • provide you with products and services during the usual course of our business activities

  • administer our business activities;

  • manage, research and develop our products and services;

  • provide you with information about our products and services;

  • communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and

  • investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

 

Disclosure of Information

We may disclose information that we hold to our external advisors, to suppliers of IT services, to third parties engaged by us to provide services to us. We do not disclose any personal information to any overseas companies – where this is required we will contact you to obtain your consent before disclosing this information.

We will not use or disclose personal information other than for the purpose for which it was collected or for a purpose reasonably related to it, except when required by law to do so.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

**All boxes must be refrigerated & eaten within 24hours

 

**If you require delivery within 24hrs or if your area isn't covered by our delivery pls contact us on 8503 7394 to check possibility of delivery

HLB Catering Logo 2020 HR.png

1/9 Kareela St

Mordialloc, Vic 3195

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Here at HLB, great food is what we do. Over the years, we developed a creative, tasty, healthy and most importantly unique dining experiences. We know that designing the perfect menu requires a full understanding of the guests, so thinking about that, we carefully created a variety of options to attend all dietary requirements. Read more

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